Creating a Value Proposition for Value Stream Mapping
Value Stream Mapping starts with a Value proposition . This is basically an outline of the problem, the process to improve and the goals or objectives of solving the problem. Typically a value proposition consists of the following elements: 1. Problem Statement - short description of the problem 2. Business case - value to the business eg. profits or meeting SLAs or increasing customer satisfaction etc. 3. Objectives - what will be achieved once the process is improved and problem is solved 4. Customers 5. Customer specs - expectations of the customer, restrictions 6. Scope - Deciding what's in scope or out of scope 7. Start - what is the starting point of the process 8. Stop - what marks the end of the process 9. Unit - the entity that is transformed in the process 10. Current metrics - that are being measured in the process eg. speed, accuracy etc 11. IT systems 12. Issues and problems - what could be some problems that can happen during process improvement 13. Suppliers ...