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Sample Risk Management Questions in PMP exam

The next step in Value Stream Mapping is the Markup for the current state map. At this step, the bottleneck areas are identified in the current value stream map. As shown in the diagram below for the call center value stream map, a markup is created by identifying the bottlenecks at each step of the ticket resolution process. The type of bottleneck is also identified at this step such as Overprocessing, Defect, Waiting etc. These bottlnecks need to be removed and the process needs to be stream lined. The last step in  Value Stream Mapping  is the  Future State Mapping . In this step, the bottlenecks identified in the current state map markup are removed and the future streamlined process is documented as a diagram. The star bursts indicate the process improvements. The flow of the entity through the process is recorded. The volume of entities processed at each step of the process is also documented. Here is a sample future state diagram for a BPO call center that I creat...

For my capstone project, I chose Infosys Technologies Limited, and did a strategic analysis of Infosys' decision to expand in China. The strategic analysis includes a background of Infosys Ltd, customer segments, geographic scope, timeline of the decision to expand in China, Macro-environment as well as Internal environment of the company in terms of its vision, mission, financial position and competitive advantage.  Executive Summary Infosys Technologies Limited, is adopting an aggressive expansion strategy in China, with a proposed investment of $125-150 million to set up its own state-of-the-art campus in Shanghai to build up service delivery capabilities and serve the local market. Infosys has traditionally been averse to acquisitions, held its premium pricing strategy and focused on its core IT enabled services business. However, the recent changes in the corporate leadership in 2011 and slowdown in growth, have prompted a strategic shift towards global expansion and moving up...